Please see the list below of states we are prohibited from shipping to:
Orders received after 10:00am PST may not be processed until the following day. Orders received on weekends will be shipped out on Monday. Please note some orders may take more than one day to process. Although we make every effort to adhere to timely shipping however if your order is time sensitive it is your responsibility to contact us to make necessary arrangements for timely delivery.
You must be 21 years of age or older to purchase alcoholic beverages. By ordering through this website you are verifying to us that you are 21 years of age or older.
A signature will be required upon delivery from a person over the age of 21. ID may be required. For this reason, we strongly recommend having the order shipped to a business address.
Packages are sent in plain corrugated cardboard and do not list the nature of the contents.
Unfortunately we cannot ship to PO Boxes, FPO or APO addresses.
Once your order has been processed and shipped, you will be sent a tracking number by email.
We make every effort to process and ship all ordersof receiving them unless the order is placed over the weekend, in which case the order will be processed on the following Monday.
By placing an order with us you are authorizing us to engage a 3rd party carrier of our choosing to fulfill the delivery.
All alcoholic beverages sold through Cognac.com are sold in California. We make no representation relative to your right to ship wine and spirits into your state. Laws regarding the sale and transportation of alcoholic beverages are complex and constantly changing which is why we would advise you to check the laws within your own state. We make no representation to the legal rights of anyone to ship into any state outside California and by placing the order you accept that you are responsible for any tax/duty liabilities which may arise from receiving the order.
By ordering through us, you are accepting that title to the goods passes to you as soon as payment is accepted.
Non-alcoholic drinks and accessories can be shipped to all 50 states.
Cognac.com is not liable for damages to goods caused by weather conditions and ‘Acts of God’ during shipping. We make every effort to package items safely and securely and use all of our experience to make sure your order is delivered to you in the condition it left us in. Some events however are out of our control (Events including but not limited to natural disasters, plane crashes, acts of terrorism and quarantine) and unfortunately we cannot accept liability for such events.
Please let us know if you would like us to delay shipment due to extreme weather in the receiver’s location. It is your responsibility to pick the most appropriate shipping option with regards to the weather at the time of purchase.
Furthermore, you may request delivery to be delayed to a more convenient time for any other reason you may have - please mention this when you make your order.
Credit Card payments made through the Cognac.com site are completed using an encrypted and secure connection for maximum security. Credit Card transactions are handled by a third-party financial institution which uses the credit card number and address information to verify the credit card number and process the transaction. A Cognac.com representative may contact the customer for additional verification when necessary.
We reserve the right to refuse an order at any time but will not do so without good reason.
We don’t accept refunds or exchanges however if you are unhappy with anything then please contact us and let us know. Our goal is to offer our Cognac.com customers a satisfying shopping experience. We welcome feedback of any type at all times. If there is an error on our part we will make the correction immediately upon receiving notice/claim from the customer by e-mail. All claims must be received within 10 days of delivery date.
Any order that is refused or returned after three attempts to deliver shall be refunded for the amount of the product only after its return to us. The shipping charges will not be refunded. If a paid order is cancelled before shipment there may be a fee associated with this. Payments can also be processed through PayPal. All transactions are secured. We accept all major credit cards.
Alcoholic beverages with more than 70% alcohol content (140 proof), including 95% grain alcohol, are not available for purchase to be shipped. Alcoholic beverages with less than 24% alcoholic content are not subject to hazardous materials regulations. No alcoholic beverages over 24% alcohol (48 Proof) can be shipped by air.